- HOSPITAL •
- 505.287.4446 •
- 1016 E. Roosevelt Ave.
- CLINIC •
- 505.287.6500 •
- 1423 E. Roosevelt Ave.
At Cibola General Hospital, we believe everyone deserves access to quality healthcare close to home. We understand that insurance, billing, and the cost of care can feel overwhelming, which is why we’re committed to making the financial side of your care as clear and straightforward as possible. Whether you have insurance, are paying for care yourself, or need help exploring your options, our team is here to support you every step of the way.
On this page, you’ll find information about insurance, payment options, financial assistance programs, and pricing resources to help you better understand your financial responsibilities before, during, and after your visit. Our goal is to provide transparent information and helpful guidance so you can make informed decisions and focus on what matters most: your health and well-being. Our Financial Services team can help you understand your insurance benefits, provide cost estimates, discuss payment options, and determine whether you qualify for financial assistance before your visit whenever possible.
Questions About Billing? Call (866) 269-0710
Understanding your financial responsibility before your visit can help you avoid unexpected costs. Whether you have insurance or are uninsured, we’ll provide clear information about what to expect and the payment options available to you.
Your deductible, copayment, or coinsurance is due at the time of service. Before your visit or scheduled non-emergency procedure, we may provide an estimate of your expected out-of-pocket costs. Please note that this estimate is not your final bill, and you are responsible for any remaining balance after your insurance processes your claim. If a balance remains after your insurance processes your claim, payment is due upon receipt of your statement. Patients who are unable to pay in full may qualify for a payment plan or financial assistance based on eligibility.
Our office staff submits patient bills to the appropriate insurance companies and takes every step possible to expedite the claim. To make paying for your care as convenient as possible, we accept cash, checks, debit cards, and major credit cards. Additionally, appointments may be rescheduled when payment cannot be made on the day of the appointment or earlier, when requested.
If you’re unsure what your insurance covers or what your financial responsibility may be, please refer to your health insurance plan documents or contact your insurance provider.
For scheduled non-emergency services, payment arrangements are generally required before services are provided. Depending on your circumstances, you may qualify for one or more of the following options:
Our Financial Counselors will help determine which option is best for your individual situation. Emergency medical care is provided regardless of a patient’s insurance status or ability to pay.
If you would like information about financial assistance, please view our policies below or call (505) 287-6755 or email fi*****************@************al.com.
Note: Some hospital services – radiology, surgery, cardiopulmonary, laboratory, emergency care – may include bills from physicians who are not employed by the hospital and who charge separately for their services.
If you have Medicaid or think you may be eligible, we’re here to help. Our Financial Services team can answer questions about your coverage, assist eligible patients with the Medicaid enrollment process, and help you navigate YESNewMexico, New Mexico’s online portal for applying for Medicaid and other public assistance programs. Whether you’re applying for the first time through YesNewMexico or need help understanding your benefits, we’ll guide you through the process and connect you with the resources available to you.
At Cibola General Hospital, Cash Pricing is available to eligible uninsured patients and, in limited circumstances, patients who voluntarily choose not to use their insurance for eligible non-emergency services.
Cash Pricing provides a discounted, predetermined price that must be paid in full before services are rendered.
Because Cash Pricing already includes a significant discount, additional Financial Assistance or Payment Plan discounts are generally not available for services paid under the Cash Pricing Program.
Patients who wish to bill their insurance instead of using Cash Pricing must notify us before services are provided.
Good Faith Estimates
Federal law allows uninsured and self-pay patients to receive a Good Faith Estimate of expected charges before scheduled services.
We believe patients should have the information they need to make confident decisions about their healthcare. That’s why we’re committed to providing greater transparency around the cost of the care we provide. Visit our Price Transparency page to explore available pricing resources.
Depending on your situation, you may qualify for one or more of the following:
Our Financial Counselors will review your situation and help determine the option that best fits your needs.
Sliding Fee Discount Program Cibola Family Health Center (CFHC)
Patients receiving services through Cibola Family Health Center may qualify for reduced fees based on household income and family size.
Eligibility is determined using the current Federal Poverty Guidelines and requires completion of a Sliding Fee Discount application.
No patient is denied services because of an inability to pay.
Learn More and apply for the Sliding Fee Discount Program
Paying your hospital bill is quick, secure, and convenient with our online payment portal. You can make a payment anytime, from anywhere, using your computer or mobile device. Click the link below to access the online payment portal and pay your bill today.
As your local healthcare partner, we’re committed to making every part of your experience as supportive as possible, including billing and financial services. Whether you have questions about your bill, need help understanding your insurance, or want to explore financial assistance, our Financial Services team is here to help. Contact us today, and we’ll help you find the information and resources you need.
