1423 E. Roosevelt, Grants, NM
(505) 287-6500

Various Specialties Available

• Family Practice
• Obstetrics/Gynecology
• Pediatrics
• Internal Medicine
• General Surgery
• Visiting Specialists: Podiatry, Cardiology

Healthcare for Our Community

The Health Center offers acute and chronic medical care, offered by quality providers. In addition, we offer preventative medicine services, such as routine physical exams, pap smears, immunizations, and early detection.

Making an Appointment

We strive to ensure medical care is convenient for you and your family. We ask that appointments are made in advance by calling during business hours: Monday through Friday, 8:00 AM to 5:00 PM.
We ask that you contact us if you will be late for your scheduled appointment or need to cancel. 

Hours of Operation

Monday – Thursday
8:00 AM to 5:00 PM 

Fridays
8:30 AM to 5:00 PM 

Observed Holidays (applies to regular/extended hours)
Please note, should the Holiday fall on a Saturday, the offices will be closed the Friday before. If they holiday falls on a Sunday, the offices will be closed the Monday after.

• Memorial Day: Closed
• Independence Day: Closed
• Labor Day: Closed
• Thanksgiving Day: Closed
• Day After Thanksgiving: Closed
• Christmas Eve: 8 am – 12 pm
• Christmas Day: Closed
• New Year’s Day: Closed

Services Provided in Extended Hours Clinic

• Acute Care:  non-emergent illness, injury or exacerbation of a chronic condition.
• Nurse visits: visits requiring care that is limited to the scope of nursing duties to include immunizations or blood pressure checks.

Services Not Provided in Extended Hours Clinic

• Prenatal care
• Fractures
• Hospital follow-ups
• Emergency care
• Radiology (X-ray)
• Pharmacy
• Other services may be limited depending upon the available provider’s scope of practice

Emergencies – If your health concern is critical, Cibola General Hospital is open 24/7, 365 days a year.

Phone Calls

Phone calls will be returned during the course of the day, as the schedule allows. Please have patience with us and remember that Providers and their Medical Assistants are seeing scheduled patients throughout the day, so it may take some time before your call can be returned. The office functions with an efficient and timely messaging system, so it is not necessary to repeat your call throughout the course of the day. 

EMERGENCY situations and urgent appointment needs:

Frequently we are able to provide same day appointments for established patient in urgent care situations. If you are calling about urgent care or an emergency situation, please let the receptionist know immediately so your call can be handled appropriately. Please leave a detailed message if you reach our answering system. For all medical emergencies if you are unable to reach a receptionist, please call 911. 

Continuous Quality Improvements

Every member of our staff is dedicated to responding to our patient’s needs. We appreciate knowing how you and your family feel about the quality of care received during your visits. Please help us serve you better by providing comments and feedback. 

Receiving Additional Tests/Services

We refer you to Cibola General Hospital, or the most convenient location for you, to obtain radiology and laboratory services, if necessary. 

Prescription Renewals

Our policy is to write prescriptions that are affordable, cost effective, and medically necessary. If you are in need of a prescription renewal, please call us at (505) 287-6500 as early as possible. We try to ensure your prescription renewal is available that same day, however, in some circumstances it will not be available until the following business day. 

Questions about Your Bill

Our goal is to provide timely, cost-effective healthcare to you and your family. We make every effort to ensure we provide you with reasonably priced products and services. We do not purchase services for you as a “middle-man” retailer. Therefore, you will receive a bill directly from the laboratory, radiology, or other services you may have used.

If you have questions about your Explanation of Benefits (EOB) from your insurance company or from a statement we send you, please call our billing department at (505) 287-4446.

Insurance

Cibola Family Health Center accepts most health insurances, for example Presbyterian, Medicare, Medicaid, Tri-West, Blue Cross / Blue Shield, and most other major insurance plans. 

Sliding Fee Scale

Cibola Family Health offers a sliding fee scale to our uninsured/under-insured patients. This program helps our patients afford quality healthcare. The sliding fee scale is based on the Federal Poverty Guidelines, which means household income plus number residing in household. If you are interested in applying for our sliding fee scale, please contact our business office. Be prepared to provide proof of income, tax returns, monthly pay stubs or wage statements, and photo ID.